Support Package

£600.00 £450.00

Support Package

We regularly have clients approaching us who need support once their site is live, it’s very important to have support alongside your website in case of any issues arise especially when your website is generating profit and sales. Keeping user data secure is a must and with updates, to plugins or extensions, you need to keep on top of these. Sometimes it can be easy to miss an update so we have created a support package which with our help we can ensure that those updates happen as well as providing you with immediate support if something goes wrong. We can work together as an extension to your team providing access to our support panel, email alerts when your site goes down and ensure you are fully secure using our firewall.

We have created bundles to help our clients get the most out of these packages without being tied to a service which is not quite right for them. We also deliver bespoke packages upon request we do this by sitting down with a cup of coffee or tea and discuss your business needs to expand and grow, please enquire today if you would like to find out more.

Each package provided you with access to our experienced team, ensuring we are working as an extension of your business.

Usually, a start-up business will require an initial plan putting in place to help get the business off the ground. Our Business Starter Package is ideal for this as it includes aspects such as brand identity and logo development, web design and development.

All packages have no fixed term contract you will only need to provide a months notice to cancel, so you needn’t worry about signing up for the long term if it’s not right for you.

Take a look at our support bundle below to see what is included on a monthly basis, Then click the enquire button to get one of our team to contact you. But first, put the kettle on enjoy a coffee and take your time to process the next steps to your business with Let’s Get Coffee.


Domain Name

A domain name is an address for your website, we will help you find a unique domain name which is suitable for your business. Domain names will help you be found via search engines such as Google using focus keywords.

Email notification if your site is down

There's nothing quite like that awkward feeling when your being told by a customer or employee that your site is down. We can put a stop to that awkward moment by notifying you and ourselves as soon as your site cannot be reached.

Access to support portal

Our support portal is an area where you can log in and create a support ticket. Our team will be notified immediately and act accordingly to fix any issues.


Our hosting service uses a dedicated cloud server which is the third-largest hosting company in the world in terms of web-facing computers.

Whats Included?

  • Monitoring
  • Backups
  • SSH
  • 99.99% Uptime SLA
  • 16 GB Memory
  • 6 vCPUs
  • 320 GB SSD
  • 6 TB Transfer


SSL is the backbone of our secure Internet and it protects your sensitive information as it travels across the world's computer networks. SSL is essential for protecting your website, even if it doesn't handle sensitive information like credit cards. It provides privacy, critical security and data integrity for both your websites and your users' personal information.

Since July 2018 Google Chrome added a message to users that your site is not secure if you do not have an SSL certificate, this could have poor reaction from your users.

All of our SSL certificates are directly trusted by Microsoft, Google, Apple, Mozilla, Oracle, and blackberry.

Why are Google SSL Requirements Important?

  • Establishes Trust and Builds Brand Power
  • Provides Encryption of Sensitive Information
  • Provides Authentication

Plugin Updates

We will update your site bi-weekly to ensure your WordPress plugins and core files are up to date, this will stop your site being vulnerable and open to hackers.

4 hours updates per month

It's important to keep up to date with the changing world of the web. Websites are becoming more and more like fashion you need to keep updating them dependant on what's in, especially with Google's algorithm changing frequently. We can use this time to create landing pages for marketing purposes or just gradually give a section of a site a make over without the sting of a large upfront cost.

Monthly Report

Providing you with a report of what has happened to your site monthly, this will show a breakdown of where hours were used and why.

Issues you faced and issues which were fixed along with a report of how we can stop it recurring in the future.


We provide a security platform that delivers peace of mind, stop worrying about website security threats and get back to building your online brand.